Give every tenant a fast, professional response — 24/7.
Tenant Desk AI is your always-on front desk: it triages maintenance, lease, payment and viewing enquiries, drafts replies from your own FAQs, and routes only the real escalations to you.
Your phone never really stops — and neither do the messages.
The same questions arrive at every hour. After-hours messages pile up. Replies slip. And somewhere in the noise sits the one urgent issue you can't afford to miss — while the admin keeps you from growing the rent roll.
“A calm, organised front desk that works while you don't.”
Three quiet steps, from enquiry to resolution.
Tenants reach you, the easy way
They scan your QR or open your branded link, pick their building, and describe the issue — in their own words.
The AI sorts and drafts
Emergencies surface first with on-screen safety guidance. Everything else is summarised and a reply is drafted, grounded only in your FAQs.
You review and approve
Work a priority queue. Edit the draft, add private notes, approve — nothing is auto-sent. A daily digest keeps you across what's open.
Urgent things get surfaced first.
When a tenant describes something serious — a burst pipe, a gas smell, a break-in — Tenant Desk AI gives them immediate first-response safety guidance on screen, and red-flags the matter at the top of your priority queue.
- This is first-response guidance — it does not replace emergency services. Tenants are always reminded to call the relevant authorities.
- Urgent items appear at the top of your queue and in the daily digest — no real-time SMS or push alerts are promised.
- You decide how to respond. Tenant Desk AI helps you see what matters first.
A clean, prioritised queue. You stay in the driver's seat.
See every enquiry at a glance, read the AI-drafted reply, edit what you'd like, add private notes, and approve. Nothing is sent automatically.
Less noise. More of the work that grows the rent roll.
A 24/7 front desk
Tenants always have somewhere to go — after hours, weekends, holidays.
Cut repetitive after-hours admin
Routine questions are handled with answers drawn from your own FAQs.
Faster, more professional replies
Polished, on-brand drafts ready for you to refine and send.
You stay in control
Every reply is reviewed and approved by you — nothing auto-sent.
Optional: suggest your preferred providers
Add your trusted plumber, electrician, locksmith and more. When switched on, the AI may suggest one relevant provider from your own list — you still approve, and it never contacts anyone automatically.
Grounded in your own FAQs
If it isn't in your knowledge base, the AI says so and escalates.
Start the day organised
Open the daily digest and a prioritised queue is waiting for you.
Built for South African property teams.
Letting agents & rental portfolio managers
Handle every tenant enquiry with one calm queue — across buildings and suburbs.
Body corporates & managing agents
Give residents a single, branded place to raise issues — and a clear paper trail.
Smaller agencies
Look and respond like a 24/7 team, even when you can't staff one.
Built carefully, by people who care about getting it right.
Tenant Desk AI is a new tool from Custom AI Solutions, designed around real letting-agency workflows — and honest about where its limits are.
Human-in-the-loop
You review and approve every reply. Nothing is sent automatically.
Grounded in your FAQs
The AI answers only from your knowledge base — or says it doesn't know and escalates.
Emergency-aware
First-response guidance only. It does not replace emergency services.
POPIA-aware
Built with South African POPIA data-protection expectations in mind.
Refuses legal & financial advice
Outside its scope. It hands those questions back to you, clearly.
Honestly new
We don't pretend to be established. We do promise to listen and improve.
One plan. Everything included.
R990 / month
or R9,900 / year — 2 months free
- 24/7 branded tenant enquiry link & QR
- AI triage, summaries & drafted replies from your FAQs
- Priority queue with emergency surfacing
- Daily digest of open items
- You approve every reply — nothing auto-sent
Already on a Custom AI Solutions Unlimited or eXp plan? Tenant Desk AI is included at no extra cost.